Title:  IT Support Technician

Making the world Move

Exolum are an innovative fuel storage company with the priority of a green energy future operating globally. People are at the heart our expansion plans with a focus on developing our colleagues to reach their potential while accepting everyone as they are!

IT Support Technician- UK wide- Permanent

About the role

We are looking for an enthusiastic and customer-focused IT Support Technician to join our IT team. In this role, you will provide first-line technical support to employees across the business, ensuring the effective, secure, and reliable use of our IT systems and services. Working closely with colleagues throughout the organisation, you will support day-to-day service desk operations, maintain IT equipment and software, and contribute to the ongoing development and improvement of our technology environment.

Key Responsibilities

• Manage, maintain, and support systems, software applications and equipment in line with business and security needs.
• Manage the ordering, installation, replacement, setup and build of end-user IT hardware.
• Ensure activities completed are fully compliant with company policies, procedures, and legal requirements, particularly safety.
• Act as the escalation point for the Exolum 1st Line Helpdesk.
• Ensure that all completed work is detailed and all relevant databases/documentation are updated.
• Maintain the company starters and leavers process, induction of new employees.
• Assisting with the monthly server patch cycles. 
• Administration of the MDM platform. 
• Monitor and track end user workstation compliance within endpoint security and patching systems, and issue new software as required. 

About You

You are a proactive and customer-focused IT professional with experience supporting users in a fast-paced business environment. You have solid technical knowledge across Microsoft technologies, desktop and laptop hardware, networking, and end-user support, combined with excellent communication skills and a genuine desire to help others. Comfortable working independently and as part of a team, you can prioritise workloads, work effectively under pressure, and take ownership of issues through to resolution. Experience supporting Microsoft Windows environments, Active Directory, networking, and mobile devices is essential, while knowledge of Microsoft 365, virtualisation technologies, endpoint security solutions, and Mobile Device Management platforms would be advantageous. You will also be willing to travel to Exolum sites when required and hold a full UK driving licence.

Competency model

At Exolum we run a Competency Model which has been defined accordingly to our strategy, values and the geographies where we operate, making it a unique and exclusive document for Exolum. The competency Model is understood as the set of identifiable and measurable behaviours (skills, aptitudes and motivations, among others) that enable a person to achieve superior performance.

We Care- We anticipate, identify and solve the needs of our internal and external clients. - Level 2

We Do - We face opportunities and challenges with proactivity, energy and enthusiasm and we take responsibility for our actions - Level 2

We Connect - We listen, share information and communicate clearly, transparently and openly - Level 2

We Include - We welcome, respect and value the uniqueness of people. - Level 2

We Get Together -We actively collaborate with other people in achieving shared goals - Level 2

We Trust - We act with integrity and coherence with our values and we comply with the commitments acquired- Level 2

We Think Different - We contribute, explore and experiment with new approaches to challenges without fear of being wrong - Level 2

About the Benefits

• Salary £30,000-£35,000 per annum depending on experience
• Pension – up to Employee 6% and Employer 9%
• Holiday – 30 days per annum
• Personalised career development plans
• Single Private Health Insurance via BUPA
• Healthcare Cash Plan
• Life Assurance x5 and Disability insurance
• Wellbeing Initiatives
• Employee Resource Groups – EDI Group, Employee Forum, Wellbeing Committee
• Study support (if applicable)

About the Process

The first step is to apply – please visit https://jobs.exolum.com/ to complete your application. Once your application has been reviewed, if you are successful, you will be invited to meet our amazing team and your potential new line manager for a face-to-face interview. Depending on the role, you may be required to attend a second stage interview so we can get to know you even more!

About Equality, Diversity, and Inclusion

Different people approach problems differently and we believe that diversity is the engine that fuels innovation. As an equal opportunity employer, we are committed to creating an inclusive environment where diverse voices are not only heard but also amplified. We recognise that our differences—when embraced with respect—drive smarter decisions, stronger performance, and a culture where everyone can be their authentic selves.

Qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender perception or identity, national origin, age, neurodiversity or any other legally protected status.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all candidates. To request an accommodation during the application or the recruiting process, please email: HumanResources@exolum.com

We are committed to a diverse and inclusive workplace. All applications are reviewed fairly and equally using a third-party blind recruiting solution (MeVitae) which removes any bias parameters.

About your data

The information provided by you will be used by Exolum to process your application and, if successful, in connection with your future employment with us.  Any information held by us relating to you will be destroyed six months after the post has been filled.  If we wish to retain your information for future vacancies, we will seek your express consent to do so.  All processing of data will be in compliance with data protection laws.  For further information on how we handle your data read our UK privacy notice for job applicants, employees, workers and agency workers which is available on our website: Disclosures and legal notices by country – Exolum